Our mission and values

Our core valuesOur mission statement is:

Inspiring People to Succeed

Our purpose is to provide excellent Careers Education, Information, Advice and Guidance (CEIAG) and related services which make a positive difference to people’s lives.

We successfully deliver contracts by listening carefully to our clients and using experience and expertise to provide an individual, affordable solution that achieves the required outcomes.

Our values are:

  • understanding our customers - we listen to our customers, so we understand their needs
  • delivering results - we always aim to do our best for our customers
  • positivity - we are proud of the work our company and our staff do
  • expertise - our staff have the skills and knowledge to do a great job
  • one team - we work together as a team to deliver results
  • adaptability - we are flexible and adaptable, looking for solutions and better ways to do things

Our Partnership Principles

Our collaborative way of working is based on the following principles:

Working in partnership – we operate in the best interests of our partners, developing mutually rewarding relationships that contribute to their long-term success.

Focusing on customers – we listen to our customers to understand their specific requirements, then package our services and adapt our approach to match their objectives.

Delivering on our promises – we always meet and often exceed our key targets. We constantly measure progress as our partnerships proceed to ensure we stay on or ahead of track.

Fostering innovation – we encourage a culture of creative thinking and continual improvement where new ideas and groundbreaking solutions are positively encouraged.

Statement of service (90kb PDF)

'Self Assessment Report activities are conducted against the matrix Standard. The rigour of this activity is impressive and managed by the Internal Champion. Investing in this programme has ensured that the matrix Standard is very much seen as the organisation's business improvement tool to shape service planning, delivery and evaluation.' matrix Report, January 2016.

'C&K Careers is a responsive organisation. They listen to feedback and modify delivery approaches swiftly. Customers continually praise their careers adviser. I am hugely impressed with them at both strategic and operational levels'. Customer interviewed for the matrix Report, January 20161.

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